HOW DO I MAKE A PURCHASE?

To make a purchase through the L'Allée online store, simply select the relevant product, including size if relevant and click ‘Add to Cart’. The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’, or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payment by Visa, Mastercard, American Express.

IS IT SAFE TO USE MY CREDIT CARD THROUGH THE ONLINE STORE?

All transactions placed through the L'Allée online store are processed through Shopify Payments, which is a validated Level 1 PCI DSS Compliant service provider. This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

WHAT IS THE TURNAROUND TIME ON MADE TO ORDER PIECES?

Made to Order pieces are handmade in our Studio based in Malta in the Mediterranean when your order is received. Given our strong attention to craftsmanship & quality, these pieces take approximately 2–4 weeks to ship. A notification of shipment will be delivered to your email account once dispatched. In the case you require a faster turnaround time, please contact us via phone or email prior to placing your order to ensure we can meet your time requirements.

IN WHAT PACKAGING WILL MY PURCHASE BE DELIVERED?

Necklaces, Bracelets, Earrings, Rings, Brooches: These pieces arrive in a branded jewellery box. Powder-coated Chains, Friendship Bands, Slap Bands, Hair Ties, Eyewear Chains, Cocktail Clutches, Socks and Hats: These pieces arrive in a branded cloth bag. Eyewear: Each pair of sunglasses comes in a branded leather sleeve pouch complete with branded cleaning cloth. A Lucy Folk gold eyewear chain is also included.

CAN I INCLUDE A PERSONALISED GIFT MESSAGE WITH MY PURCHASE?

Yes, you will be given the opportunity to write a personalised gift message at the checkout. Messages are hand written & included with your purchase.Orders where a gift message is elected, will not include any hard copy invoice information. This information can be retrieved by the buyer through their email account, or via the order confirmation email.

DO I COVER THE SHIPPING FEES IN THE RETURN PROCESS?

 L'Allée is not responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

DO I HAVE TO PAY IMPORT AND DUTY CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. In addition, some orders may experience customs delays

CAN I SCHEDULE A BESPOKE CONSULTATION?

Available for appointments in her Malta studio or on location, when travelling abroad, L'Allée meets with clients to establish a creative outlook for each special commission. If unable to meet in person, Bespoke pieces can be created via remote communications. To schedule a one-on-one appointment, please email lallee@pippatoledo.com

NEED MORE HELP?

Please feel free to contact us with any questions. Email us at lallee@pippatoledo.com

Customer Service Hours Monday–Friday 9am–5pm