Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
To make a purchase through the L'Allée online store, simply select the relevant product, including size if relevant and click ‘Add to Cart’. The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’, or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team.
We accept payment by Visa, Mastercard, American Express.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
L'Allée is not responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. In addition, some orders may experience customs delays
Made to Order pieces are handmade in our Studio based in Malta in the Mediterranean when your order is received. Given our strong attention to craftsmanship & quality, these pieces take approximately 2–4 weeks to ship. A notification of shipment will be delivered to your email account once dispatched. In the case you require a faster turnaround time, please contact us via phone or email prior to placing your order to ensure we can meet your time requirements.
All transactions placed through the L'Alléeonline store are processed through Shopify Payments, which is a validated Level 1 PCI DSS Compliant service provider. This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.
Available for appointments in her Malta studio or on location, when travelling abroad, L'Allée meets with clients to establish a creative outlook for each special commission. If unable to meet in person, Bespoke pieces can be created via remote communications. To schedule a one-on-one appointment, please email email@example.com